📦 Shipping

When is my order processed?

All orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays).

Once processed, the order will be shipped and you will receive a confirmation email.

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⏱️ How long does it take for my order to arrive?

The estimated delivery time is 7 to 15 business days, depending on the destination and order volume.

During periods of high demand (sales, special campaigns, Christmas, etc.), delivery times may be slightly extended.

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🌍 Where are orders shipped from?

We work with different logistics centers to offer you the best possible service, so shipments may be sent from different international locations.

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💰 Shipping costs

Shipping costs are calculated automatically during the checkout process and are displayed before finalizing the order.

📍 Order tracking

Once shipped, you will receive a tracking number so you can check the status of your order at any time.

⚠️ Delivery issues

If your order does not arrive within the estimated timeframe, please contact us and we will check the status of the shipment.

We are not responsible for delays caused by external factors such as:

• Customs processes
• Carrier logistics issues
• Force majeure

🔄 Returns and Right of Withdrawal

📅 Can I return my order?

Yes. In accordance with European regulations, you have 14 calendar days from receipt of the order to exercise your right of withdrawal without providing any justification.

📦 Return conditions

To be eligible for a return, the product must:

• Be in perfect condition
• Not have been used
• Retain its original packaging

💸 Who pays for the return shipping?

Unless the product is defective or there has been an error on our part, the customer is responsible for the return shipping costs.

❌ Products not eligible for return

For hygiene or customization reasons, some products may not be eligible for return. This information will be clearly stated on the product page.

🛠️ Defective or damaged products

If you receive a defective, damaged, or incorrect product, please contact us within a maximum of 48 hours from receipt, attaching photographs of the product.

In these cases, we will arrange a replacement or refund at no additional cost.

💳 Refunds

Once we receive and inspect the returned product, we will issue a refund within 5 to 10 business days, using the same payment method used for the purchase.

📩 Contact

If you have any questions about shipping or returns, you can contact us via our customer service email or through this link: contact.

We will be happy to help you.